Delivery / Shipping policy

DELIVERY AND SHIPPING POLICY

DELIVERY/SHIPPING OF YOUR ORDER

Delivery Costs

The costs of delivery will be as below:

ORDER VALUE	DELIVERY LOCATION	DELIVERY CHARGE
Less than or equal to AED 200	Dubai, Sharjah and Abu Dhabi	AED 20.00
Less than or equal to AED 200	Other Northern Emirates in UAE	AED 30.00
Less than or equal to AED 200	Outside UAE	As per freight forwarder/Courier’s quote
Greater than AED 200 and upto AED 1000	Dubai & Sharjah	Free Delivery
Greater than AED 200 and upto AED 1000	Abu Dhabi	AED 10.00
Greater than AED 200 and upto AED 1000	Other Northern Emirates	AED 20.00
Greater than AED 200 and upto AED 1000	Outside UAE	As per freight forwarder/Courier’s quote
Above AED 1000	All over UAE	Free Delivery
Above AED 1000	Outside UAE	As per freight forwarder/Courier’s quote

Delivery Time: 

DELIVERY LOCATION	DELIVERY TIME
Dubai & Sharjah	Within 2 working days
Abu Dhabi	Within 3 working days
Other Northern Emirates	Within 3 working days
Outside UAE	As per freight forwarder/Courier’s delivery schedule

Delivery Delays:

• If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
• If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product.
• If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. 
• If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order and refunds may be allowed after deducting our administrative costs.

ID Requirement Upon Delivery:

• We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. 
• If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.

Delivery Outside UAE: 

Note that you might be considered the importer of record in the event that your order requires delivery outside UAE. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.

Title to Products:

A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.

Invoice:

We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.

Contact Us for any delivery related issues: